Contact

Support lives in the same Telegram chat that issued your key. That keeps things simple: there is no ticket system, no login and nothing to look up. Write what happened and someone from the team replies.

Where to write

• Telegram bot: setup help, a lost key, questions about terms and payment
• Email support@valideo.xyz: legal, press and partnership requests
• Typical response: within the hour in the bot during the day, within one working day by email

What helps us help you

Name the device, the client app, the location you tried and the network you are on, such as home Wi-Fi, mobile data or a campus network. A screenshot of the error is useful. Never send your key by email, and never share Telegram login codes with anyone. We will not ask for them.